Got Questions About 711jili?
We've Got Answers.

You must be at least 21 years old to register and play on 711jili. This is in line with Philippine regulations governing casino-style online gaming. Age verification is required during registration and again before your first withdrawal. Any account found to belong to a player under 21 will be immediately suspended and any funds will be frozen pending investigation. We take this rule seriously — no exceptions.

On the 711jili Login page, click Forgot Password. Enter your registered mobile number and an OTP will be sent to you. Use the OTP to verify your identity, then set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact our support team at [email protected] for manual account recovery.

No. Each player is allowed only one account on 711jili. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

KYC verification is required before your first withdrawal. Log in to your 711jili account, go to Account Settings > Verification, and upload a clear photo of a valid Philippine government-issued ID. Accepted IDs include:

• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• SSS ID
• Driver's License
• PhilSys National ID
• Voter's ID

Verification is typically completed within 24 hours. You'll receive a notification once your account is verified.

711jili supports the most popular payment methods used by Filipino players:

• GCash — fastest option, deposits and withdrawals processed almost instantly
• PayMaya (Maya) — reliable e-wallet option widely used across the Philippines
• BPI — bank transfer via BPI online banking
• BDO — bank transfer via BDO online banking
• Metrobank — bank transfer via Metrobank online

GCash is by far the most popular choice among our players in Manila, Cebu, Davao, and Quezon City for its speed and convenience.

The minimum deposit on 711jili is ₱100 for GCash and PayMaya. For bank transfers (BPI, BDO, Metrobank), the minimum deposit is ₱500. There is no maximum deposit limit, though large deposits may be subject to additional verification for security purposes. All deposits are credited to your 711jili account in Philippine Peso (PHP).

Withdrawal processing times vary by method:

• GCash — typically 15 minutes to 1 hour
• PayMaya — typically 30 minutes to 2 hours
• BPI / BDO / Metrobank — 1 to 3 business days

Withdrawals are processed during business hours (8:00 AM – 10:00 PM PHT). Requests submitted outside these hours are queued and processed the following morning. The minimum withdrawal amount is ₱200.

Withdrawals can be rejected for several reasons:

• Your KYC verification has not been completed
• The withdrawal account name does not match your registered 711jili name
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the ₱200 minimum
• Suspicious activity has been flagged on your account

If your withdrawal was rejected and you believe it was in error, contact our support team at [email protected] with your transaction reference number.

711jili does not charge any fees on deposits. For withdrawals, 711jili also does not impose platform-side fees. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule.

711jili offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Bonuses are credited to your account automatically after your qualifying deposit is confirmed. Welcome bonuses are available to new accounts only — one per player, per household, and per device.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games are always stated clearly in each promotion's terms. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less.

No — bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the resulting balance becomes real cash and is fully withdrawable. Your account dashboard shows your current bonus balance and wagering progress in real time so you always know where you stand.

Yes. 711jili regularly runs reload bonuses for existing players, as well as weekly cashback promotions on net losses. Cashback is typically credited every Monday for the previous week's activity. The exact percentage and cap vary by promotion period. Keep an eye on the promotions section of your account dashboard and make sure your notification preferences are enabled so you never miss an offer.

711jili offers a wide range of games to suit every type of Filipino player:

• Slots — hundreds of titles including classic reels, video slots, and jackpot games
• Gates of Olympus — one of the most popular slot titles on the platform
• Bingo — live and virtual bingo rooms with multiple card options
• Lottery — daily draws with instant results
• Live Casino — live dealer baccarat, roulette, blackjack, and more

New games are added regularly. Check the 711jili Casino lobby for the latest additions.

Yes. All games on 711jili use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and certified by independent third-party auditors. Live casino games use real dealers and physical equipment streamed in real time, providing an additional layer of transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Absolutely. 711jili is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit 711jili.app on your phone's browser, log in, and start playing. The mobile interface is designed for smooth gameplay even on slower mobile data connections, which is important for players outside Metro Manila in areas like Cebu, Davao, and Iloilo.

Minimum bets vary by game. Most slot games start from as low as ₱1 per spin, making them accessible to casual players. Live casino table games typically have a minimum bet of ₱10 to ₱50 depending on the table. Bingo cards start from ₱5. Lottery tickets are priced per draw. Each game displays its minimum and maximum bet limits clearly before you start playing.

Yes. 711jili uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent, in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 711jili account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. Once enabled, you'll be required to enter a one-time PIN sent to your registered mobile number each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect that someone has accessed your 711jili account without your permission, take these steps immediately:

• Change your password right away via the Login page
• Enable two-factor authentication if not already active
• Contact our support team at [email protected] to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and respond within 24 hours.

You can set daily, weekly, or monthly deposit limits and loss limits directly from your account dashboard under Account Settings > Responsible Gaming. Limits take effect immediately once set. If you want to increase a limit, a mandatory 24-hour cooling-off period applies — giving you time to reconsider. Decreasing a limit takes effect right away. We encourage all players to set limits that reflect their personal budget and entertainment goals.

Self-exclusion is available to any 711jili player who feels they need a break from gambling. You can request self-exclusion in two ways:

• Through your account: go to Account Settings > Responsible Gaming > Self-Exclusion
• By emailing our support team at [email protected] with your username and preferred exclusion period

Exclusion options include 30 days, 6 months, or permanent closure. During exclusion, your account is locked and all marketing communications are suppressed. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) provides responsible gaming resources and support for Filipino players. You can also reach out to mental health professionals and counseling services available across the Philippines, including those in Manila, Cebu, and Davao. 711jili's own support team is available 24/7 at [email protected] — we can help you activate self-exclusion, set limits, or simply point you toward the right resources. Remember: asking for help is a sign of strength, not weakness.